Privacy Policy

Last Updated: March 7, 2026

This Privacy Policy describes how goClose LLC ("goClose," "we," "us," or "our") collects, uses, stores, and discloses information about users of the goClose platform at goclose.com (the "Platform"). By using the Platform, you agree to the practices described here.

1. Information We Collect

1.1 Account and Registration Information

When you create an account: name, email address, company name, job title, and password (hashed).

1.2 Financial and Business Data (User Data)

In the course of using the Platform, you may upload or connect: general ledger account information and balances, reconciliation data and supporting documentation, trial balances and financial schedules, documents synced from integrated storage platforms (e.g., Box, SharePoint), and ERP data accessed via authorized integrations. We treat this data with heightened sensitivity and use it only as necessary to operate the Platform for you.

1.3 Usage and Technical Data

We automatically collect: IP address, browser type and version, device information, pages and features used, clickstream data, error logs, and timestamps.

1.4 Payment Information

If you subscribe to a paid plan, payment data is collected and processed by our third-party payment processor. goClose does not store full payment card numbers.

1.5 Communications

We retain records of support requests, feedback, and other communications you send us.

2. How We Use Your Information

We use collected information to:

Provide, operate, maintain, and improve the Platform and Services.
Process account registrations and authenticate users.
Execute features including workflow management, reconciliation tracking, and ERP/storage integrations.
Communicate with you about the Platform, including updates, security notices, and support.
Process billing and subscription management.
Monitor and analyze usage to improve performance.
Detect, prevent, and respond to fraud, security incidents, and technical issues.
Comply with applicable legal obligations.

3. Artificial Intelligence and Automated Processing

The Platform may utilize automated processing and, in some features, AI or machine learning tools to assist with workflow automation and reconciliation assistance:

AI or automated tools may process your User Data to generate suggestions, flags, or workflow outputs.
Outputs from automated or AI-assisted features may contain errors and must be independently verified before reliance.
goClose does not use your User Data to train AI models shared with other customers or third parties without your explicit consent.
Where goClose uses third-party AI subprocessors, those providers are contractually prohibited from using your data for model training without authorization.

4. Data Retention

We retain your data as long as your account is active and as necessary to provide the Services. Upon account termination:

User Data will be deleted within 90 days of account termination, unless earlier deletion is requested.
We may retain anonymized or aggregated data for analytics and product improvement.
We may retain certain records as required by applicable law or for legitimate business purposes such as tax compliance and dispute resolution.

To request deletion of your data, contact us at info@goclose.com. We will respond within 30 days.

5. Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Service Providers and Subprocessors

We engage trusted third-party vendors to help provide the Services, including cloud hosting providers, payment processors, analytics services, and customer support tools. These vendors are contractually bound to use your data only as directed by goClose and in accordance with this Privacy Policy.

5.2 Third-Party Integrations

If you authorize integrations with third-party platforms (e.g., Box, SharePoint, ERP systems), data may be exchanged with those platforms in accordance with your instructions and their respective privacy policies.

5.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government authority, or where necessary to protect the rights, property, or safety of goClose, our users, or the public.

5.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is subject to a different privacy policy.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information, including:

Encryption of data in transit using TLS/HTTPS.
Encryption of sensitive data at rest.
Role-based access controls and authentication requirements.
Audit logging of significant system events.
Regular security reviews and updates.
Regular data backups with recovery procedures to support restoration in the event of data loss.

No security measures are 100% effective. In the event of a security breach affecting your data, we will notify you as required by applicable law. Contact info@goclose.com to report security concerns.

GOCLOSE DOES NOT WARRANT THAT THE PLATFORM IS IMMUNE FROM SECURITY THREATS. YOU USE THE PLATFORM AT YOUR OWN RISK WITH RESPECT TO SECURITY.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to Know: Request disclosure of the personal information we collect, use, and disclose.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise your rights, contact us at info@goclose.com. Authorized agents may submit requests with appropriate documentation.

8. European Economic Area and UK Users (GDPR)

If you are in the EEA or UK, GDPR or UK GDPR may apply.

8.1 Legal Basis for Processing

We process your data on the following bases: (a) Performance of Contract: to provide the Services; (b) Legitimate Interests: to improve our Services and ensure security; (c) Legal Compliance; and (d) Consent where required.

8.2 Your GDPR Rights

You have rights of access, rectification, erasure, restriction, portability, and objection. Contact info@goclose.com to exercise these rights.

8.3 Data Transfers

Your data may be processed in the United States. We use appropriate safeguards such as Standard Contractual Clauses where required.

9. Cookies and Tracking

We use cookies and similar technologies to maintain session state, authenticate users, and analyze Platform usage. You may control cookies through your browser settings, but disabling cookies may impact functionality.

10. Children's Privacy

The Platform is not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have done so, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy at any time. We will post the revised policy on the Platform and update the Effective Date. Continued use constitutes acceptance.

12. Contact Us

goClose LLC 30 N Gould St, Ste R, Sheridan, WY 82801 Email: info@goclose.com | Website: goclose.com